FAQS - About Sail&Charter On Water Experiences

Welcome to our Frequently Asked Questions section!

Here, we have compiled the most common questions we receive about the America’s Cup and how to enjoy the On Water Experiences that Sail&Charter offers as the official provider of the Louis Vuitton 37th America’s Cup in Barcelona. We hope this section helps you quickly find the information you need. If you don’t find the answer to your question, please don’t hesitate to contact us directly by email at ac37@sailcharter.es. We are here to help you!

General Questions

What is the America's Cup?

The America's Cup is the oldest and most prestigious sailing trophy in the world, dating back to 1851. It's a thrilling competition between international teams vying for the coveted trophy.

What are the spectator boat experiences like?

Our spectator boats offer you a front-row seat to the heart of the action. Enjoy the races from the comfort of a luxurious yacht, a classic sailboat, or an adrenaline-pumping motorboat.

How close will I be to the races?

Our spectator boats provide the only guaranteed frontrow on-water position, allowing you to witness the races up close and feel the excitement firsthand.

Booking and Ticketing

How do I book a spectator boat experience?

Booking is easy! Simply visit our Calendar and select your preferred date, boat type, and the number of tickets you need.

What are the different ticket types available?

We offer tickets for various America's Cup events and practice days.

What is your cancellation policy?

Event Cancellation by Organizer: If the America's Cup event is canceled well in advance and you choose not to reschedule to a reserve day, we will offer a full refund.

In the case of last-minute event cancellation, a partial refund will be issued if you don't wish to reschedule.

Customer Cancellation: Unfortunately, we are unable to offer refunds for cancellations initiated by the customer. We recommend considering purchasing trip cancellation insurance at the time of booking for added protection.
Note: This policy is for informational purposes only. Please refer to our Full cancellation policy with detailed terms

Payment & Invoicing

Can you invoice European companies at 0% VAT?

As we provide a service in Spain, we are required to include 21% VAT in your final invoice. Each company then can follow up with the respective authorities to recover VAT if eligible.

Secure Online Booking

Our Ticketing Online Platform is under the European 3D Secure protocol for online payments, ensuring a safe and secure booking experience. This protocol may require additional verification steps (such as bank app or text message) for international credit card transactions exceeding €300.

Why am I having trouble completing my payment?

We understand some international customers may encounter issues due to 3D Secure verification requirements. As a solution, we've added PayPal as an alternative payment method during checkout. PayPal accommodates a wider range of international credit cards.

What payment methods do you accept?

We currently accept major credit cards, including Visa, Mastercard, American Express, and PayPal for online bookings through our secure payment gateway.

Experience and Logistics

What should I wear for the boat experience?

Comfortable clothing and footwear are recommended. Depending on the weather conditions, sunscreen, sunglasses, and a hat might be advisable.

Is there parking available at the departure point?

Parking information will be provided in your booking confirmation email. Limited on-site parking may be available, or alternative parking options might be suggested nearby.

Are food and drinks available for purchase on board?

Food and beverage are incluede! Options for catering vary depending on the boat type you choose. Details will be available on the booking page for each boat type.

What happens if the races are canceled due to bad weather?

In the case of race cancellation due to weather, we will follow the America's Cup organizers' protocol. You will be notified of any schedule changes and your options for rescheduling or receiving a refund.

What amenities are included with the experience?

Amenities vary depending on the boat type you choose. Generally, they may include food and beverage options, onboard restrooms, and knowledgeable crew members to answer your questions.